How to Download Your Telenor Tax Certificate Online — Complete Guide

What Is the Telenor Tax Certificate?

Every time you recharge your Telenor mobile, a withholding tax is deducted under Section 236 of the Income Tax Ordinance, 2001. The Telenor Tax Certificate (also called the Withholding Tax Certificate) documents all the tax deducted over a specific period.

This tax is adjustable — meaning you can claim it back when filing your Income Tax Return, either reducing your tax liability or increasing your refund.

5 Ways to Get Your Telenor Tax Certificate

1. Through the My Telenor App (Fastest)

1. Download "My Telenor" from Play Store (Android) or App Store (iPhone)
2. Register with your Telenor mobile number and log in
3. Tap the menu icon (three lines) at the top right
4. Select "Tax Certificate"
5. Enter your mobile number, CNIC, desired tax year, and email address
6. Click Proceed — a verification code will be sent to your mobile
7. Enter the code and click Download

The certificate will display on screen and a copy will be emailed to you.

2. Through Telenor Website Chat

1. Visit telenor.com.pk
2. Click "Help & Support" in the top right corner
3. Click "Telenor Customer Care" in the bottom right
4. Fill out the form with your name and phone number
5. In the live chat, request your tax certificate for the desired year

3. By Phone (Helpline)

Dial 345 from your Telenor number or 042-111-345-100 from any phone. Follow the voice prompts, provide your CNIC and desired tax year, and request the certificate be emailed to you.

4. By Email

Send an email to telenor345@telenor.com.pk with:

• Scanned CNIC (both sides, PDF preferred)
• Your Telenor mobile number
• Desired tax year (e.g., July 2024 – June 2025)
• Your email address

Tip: Use "Request for Telenor Tax Certificate" as the subject line for faster processing.

5. Visit a Telenor Franchise

Bring your CNIC to the nearest Telenor franchise and request the certificate in person. Staff will assist you on the spot.

Troubleshooting Tips

• Wrong information on certificate? Contact Telenor customer care and request a revised version with correct details
• Didn't receive the email? Check your spam/junk folder first, then contact support
• App not working? Try a different browser, clear cache and cookies, or use the email method instead

Need Help Filing Your Return?

Once you have your Telenor certificate, our income tax team can include it in your return to reduce your tax liability. Get in touch for help.